The Star, Kenya.
Telephone: +254-20-4244223

Privacy Policy

The Star ePapper is committed in protecting the privacy of each individual of its subscriber community. This privacy policy (“Privacy Policy”) provides how We collect and make use of information provided by the subscriber (“You”) when You access the website of ( ). Please note that this Privacy Policy applies only to Website owned by The Flip Experts and not to the websites of other companies or organizations to which We provide links.

This Privacy Policy applies only to information collected about You as a subscriber of the Website ( This Privacy Policy does not apply to information about You collected by The Star ePaper affiliated providers or third party websites and offerings linked to or otherwise accessible from the Website. The information collected or received by The Star ePaper affiliated providers and the third parties are subject to their own privacy policies.

Information Collection and Use

Personal Information: In general, We only collect personal information voluntarily provided by You, when You are:

  • Registering on to the Website;
  • Subscribing to The Star ePaper;
  • Making inquiries about the services of The Star epaper; or
  • Contacting (including the customer service representatives or other employees) by email.

In connection with these activities, We may collect personal information from You; including, but not limited to, your name, postal address, e-mail address, username, password, whether or not You are a member of the Website, telephone number, fax number, company name, title, tax jurisdiction, credit card number and credit card expiration date.

Non-personal information: As a part of the standard operation of the Website, We may collect certain non-personal information from You including, but not limited to, your browser type, operating system, Internet service provider, IP address and the domain name from which You accessed the Website.

In addition, We may collect information about your browsing behavior, such as the date and time You visit the Website, the areas or pages of the Website that You visit, the amount of time You spend viewing the Website, the number of times You return to the Website and other click-stream data. We analyze the information to examine trends, administer the Website, track user’s movement in the aggregate and gather broad demographic information for aggregate use.

Use of Information

We may use the information collected from You for any of the following purposes:

  • to facilitate your use of the Website and for better understanding of needs of the subscribers;
  • to process and fulfill your orders for certain services;
  • to respond to your inquiries or requests for information about the services;
  • to send You information, promotional materials, and offers from The Flip Experts as well as from the subsidiaries and affiliates;
  • to contact visitors of the Website when necessary;
  • to help You address your problems with the Website;
  • for proper administering of the Website;
  • to conduct internal reviews of the Website (e.g., to determine the number of visitors to specific pages within the Website);
  • to protect the integrity of the Website.

Non-personal information will be used for these purposes as well to monitor the Website and provide a greater online experience for the visitors.

Disclosure of Information

We do not rent, sell or share personal information about You with other people or non-affiliated companies except to provide the services You have requested. When We have your permission, or under the following circumstances, We may transfer or otherwise disclose information collected from You to the following entities for the following purposes:

  • to the employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers and suppliers of  The Star ePaper, if the disclosure will enable that entity to provide The Star ePaper with business, professional, or technical support.
  • to the employees, independent contractors, service providers and suppliers of The Star ePaper to fulfill your service request;
  • to the trusted partners who work on behalf of or with The Star ePaper under confidentiality agreements. These companies may use your personal information to help The Star ePaper communicate with You about offers from The Star ePaper and the marketing partners. However, these companies do not have any independent right to share this information;
  • When we determine that there has been a violation of  the terms of use provided by The Star ePaper; and also to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
  • to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, as otherwise required by law.
  • We transfer information about You to such other company when The Star ePaper is acquired by or merged with another company. In this event, We will notify You before any information about You is transferred and becomes subject to a different privacy policy.

Confidentiality and Security

  • We limit access of personal information about You only to employees who We believe reasonably need to provide services to You or in order to do their jobs.
  • We have physical, electronic and procedural safeguards that comply with legal regulations to protect personal information about you.
  • To prevent unauthorized access, maintain data accuracy and ensure correct usage of information, We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online
  • We have established sufficient safeguards to prevent unauthorized access to or misuse of your  information, but cannot guarantee that your personally identifiable information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or the policies of the service and its affiliated providers).

Third Party website

The Website may contain links to other third party websites which may have privacy policies that differ from this Privacy Policy.  We are not responsible for the activities and practices that take place on such websites.  Accordingly, We recommend that You review the privacy policy posted on any website that You may access through the

Changes to this Privacy Policy

The Star ePaper reserve the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy at any time.  We recommend that You revisit this Privacy Policy periodically to ensure that You are aware of the current privacy practices.  Your continued use of services provided by The Star ePaper following any changes signifies your acceptance of these changes.

Payment Methods Supported

airtel money
Orange Money
vodacom m-pesa